Return Policy Page

Return Policy
Updated: March 23, 2025

Thank you for shopping with Shopex. Our return policy ensures a smooth and fair process for handling product returns and refunds.

1. Eligibility for Returns

• Products must be returned within 7-30 days from the delivery date, depending on the seller’s return window.

• Items must be unused, in their original packaging, and include all accessories.

• Certain items, such as perishable goods, customized products, and digital downloads, are non-returnable.

2. Return Process

• Buyers must initiate a return request through their Shopex account.

• Sellers must respond to return requests within 48 hours.

• A return shipping label may be provided depending on the reason for return and seller’s policy.

3. Refunds & Replacements

• Refunds will be processed within 7 business days after the item is received and inspected.

• Buyers may choose between a refund, store credit, or replacement (if applicable).

• Shipping costs may be refunded if the return is due to seller error or a defective product.

4. Dispute Resolution

• If a seller does not respond or disputes a return request, Shopex will review the case.

• Shopex may issue a refund directly to the buyer if the seller is unresponsive.

• Buyers and sellers must comply with Shopex’s resolution decisions.

5. Policy Enforcement

• Frequent return abuses may result in account suspension.

• Sellers who repeatedly fail to honor return policies may be subject to penalties or removal from the platform.

For further assistance, contact our support team at [email protected].